RELATIONSHIP MANAGERS
All EarthCheck Certified Members are assigned a Relationship
Manager, who specialises in regional sustainability
considerations.
Greta Tolksdorf
Regions: Pacific, Middle East, Central
America, Africa, South America (German Language
Specialist)
Phone: +61 3 8616 0180
Email: greta.tolksdorf@earthcheck.org
Skype: earthcheck_melbourne
Languages: English, German
Greta joined EarthCheck in 2008, and was promptly promoted as
dedicated Relationship Manager for the Pacific Region, Africa,
Middle East and Central America.
With a background in International Client Management, Greta has
over 10 years of experience, mostly in the customer service and
Project Management fields. Her duties include facilitating the
delivery of the Customer Care Program to Members of the
Program.
As the appointed Relationship Manager, Greta's role is to
provide Members with assistance and support as they work through
benchmarking and certification. Greta is the key point of contact
for technical and general program enquiries and works closely with
Members through their benchmarking assessment and in preparation
for certification.
Originally from Germany, Greta has a double degree in Language
and Literature Studies and Sociology, and has travelled the world
across five continents.
Vivian Wu
Regions: North Asia, South Asia and
South East Asia (Mandarin Language Specialist)
Phone: +61 7 3238 1940
Email: vivian.wu@earthcheck.org
Languages: English, Mandarin
Vivian joined EC3 Global in January 2012 as the dedicated
Relationship Manager for Members in South East Asia, North Asia,
South Asia and the Taj Group of members worldwide.
Vivian originated from Taiwan and grew up in Australia which
enriched her skills to be bilingual in English and Mandarin. Vivian
is a recent graduate with a degree in Justice and has many years of
customer service experiences in commercial and educational
firms.
As a Relationship Manager, Vivian's role is to provide members
in her region with assistance and support as they work through
benchmarking and certification. Vivian is the key point of contact
for technical and general program enquires and will work closely
with all Members through their benchmarking assessment and in
preparation for certification.
Melissa Touzet
Regions: Caribbean,
North America, Europe (French Language Specialist -
Worldwide)
Phone: +61 7 3238 1931
Email: melissa.touzet@earthcheck.org
Languages: English, French, Spanish
Melissa joined EC3 Global in April 2012 as the dedicated
Relationship Manager for Members in North America, Europe and the
Caribbean.
Melissa is a French native from Reunion Island, who has been
established in Australia for the past 6 years, where she undertook
her studies. Recently graduated from a Master of Environmental
Management, majoring in Sustainable Development, Melissa also has a
Bachelor of Business, majoring in International Tourism and
Hospitality Management. With work experiences in customer service
and many travels in different parts of the World, Melissa is now
committed to work in an environment that helps finding sustainable
solutions for the travel and tourism industry.
As the appointed Relationship Manager, Melissa's role is to
provide Members with assistance and support as they work through
benchmarking and certification. Melissa is the key point of contact
for technical and general program enquiries and works closely with
Members through their benchmarking assessment and in preparation
for certification.
Auditing SERVICES
Shey Parry
Phone: +61 7 3238 1934
Email: shey.parry@earthcheck.org
Shey has been EarthCheck's Certification Manager since early
2007. Shey is responsible for managing EarthCheck's Certification
Services including training and managing our worldwide network of
approved auditors.
Through credible delivery of third party Certification Services,
EC3 Global is committed to making EarthCheck as underpinned by the
science and integrity of EarthCheck science and systems the world's
most recognized environmental Benchmarking and Certification
program.
She has been closely involved in the development and delivery of
EarthCheck programs and services over the past 4 years.
Shey's experience includes delivery of training and capacity
services to EarthCheck clients and service providers well as hotel
chains.
Shey received her Degree with honours in Tourism Management from
the University of Sydney and has over ten years' experience in the
travel and tourism industry with both government and private sector
organisations and is a qualified ISO 9001 & 14001 Lead
Auditor.
Training SERVICES
Josh Sattler
Phone: +61 7 3238 1907
Email: josh.sattler@ec3global.com
Josh has more than 10 years experience in the tourism industry
operating private enterprise and consultancy services to design and
construct several key facilities on the east coast of Australia.
Josh has extensive operational experience within all facets of the
service industry and is committed to the development of global
sustainable business practises.
Josh has delivered successful Cluster Programs in the Gold Coast
and Sunshine Coast regions offering sustainable business
development practices to groups of local businesses and has
conducted training in the National Accreditation Training Framework
(NATF) sustainability programs to registered training organisations
and trainers. Josh is a nationally accredited commercial food
service professional and food service consultant with tertiary
qualifications in applied sciences.
Consulting SERVICES
Mark Olsen
Phone: +61 7 3238 1900
Email: mark.olsen@ec3global.com
Mark has over 10 years experience in tourism and destination
management including eight years at Tourism Queensland in a variety
of roles including Regional Director. Through his career Mark has
worked extensively with the tourism industry at various levels and
has well recognised skills and experience in the areas of tourism
marketing, strategic planning and project management.
Mark has a degree in Tourism from James Cook University, with
Honours focussing on Environmental Tourism and Community
Engagement.
Michael S. Duggan
Phone: +61 7 3238 1900
Email: mike.duggan@ec3global.com
Michael is an experienced project manager/director, consultant,
and trainer having both managed multi-disciplinary teams of
professionals and worked personally as a consultant with companies
and government departments such as: Queensland Energy Resources,
Santos, The Good Guys Electrical Retail Stores, Queensland X-Ray,
the ACT Land Development Agency, Ecospecifier Global, and the
Queensland Departments of Environment and Resource Management,
Economic Development, and Infrastructure and Planning.
